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How to get a HAR file and console logs

Learn how to capture HAR files and console logs to help TaskFord Support troubleshoot issues.

If you’re reporting an issue in TaskFord, our support team may ask for a HAR file and browser console log. These files help us investigate loading issues, failed requests, UI errors, and unexpected behavior.

  • A HAR file records network activity between your browser and TaskFord, such as page requests, loading errors, or failed actions.
  • A browser console log captures technical messages and errors generated while TaskFord is running in your browser.

Together, these files help our team identify what happened during the issue and troubleshoot it more efficiently.

Before you start

Open TaskFord in your browser and navigate to the page where the issue occurs.

Then open your browser developer tools:

  • Windows: Press F12 or Ctrl + Shift + I
  • macOS: Press Fn + F12 or Cmd + Option + I

Open the Network tab

In Developer Tools:

  • Select the Network tab.
  • If the tab is hidden, click the >> icon to find more tabs.

Open the Network tab

Enable logging options

Before reproducing the issue:

  • Enable Preserve log
  • Enable Disable cache

These options ensure all requests and errors are captured correctly.

Open the Console

To capture browser errors:

  • Open the Developer Tools menu (⋮).
  • Select Show console drawer or open the Console tab.

Open the Console

Keep both the Network and Console panels open while reproducing the issue.

Reproduce the issue

Repeat the same actions that caused the issue in TaskFord.

For example:

  • Open the affected site or board
  • Reload the page
  • Perform the action that triggered the error

Download the HAR file

After reproducing the issue:

  • Return to the Network tab.
  • Click the download/export button to save the HAR file.

The file will usually be saved with a .har extension.

Download the HAR file

Save the console log

To save browser console logs:

  1. Right-click inside the Console panel.
  2. Select Save as…
  3. Save the log file to your device.

Save the console log

Send the files to support

Attach the following files when contacting TaskFord Support:

  • HAR file (.har)
  • Console log file
  • Screenshots or screen recordings (optional)

Include details about:

  • What you were trying to do
  • The affected site or board
  • Any error messages shown on screen
  • The browser and operating system you’re using

This information helps us investigate and resolve the issue more efficiently.

Still having trouble?

If you’re unable to generate the HAR file or console log or need help reproducing the issue, please contact us with details about the problem you’re experiencing.